Wireless (Wi-Fi)

How can I get the best OnLive performance using Wi-Fi?

Most OnLive users get great performance over Wi-Fi—just connect your PC or Mac® to your Wi-Fi network the same as you normally would, start the OnLive service and select [Continue] when prompted to connect through Wi-Fi.

If you are unable to connect, or if you see periodic drops in video/audio quality, or have disconnects, then first try the suggestions below under Basic Wi-Fi. If that still doesn't do the trick, then try Advanced Wi-Fi. Also, consult Helpful Wi-Fi Links for selecting or setting up a Wi-Fi router for best results. Don't hesitate to contact OnLive Customer Service if you need help at any step along the way. (BTW, these tips will improve all of your Wi-Fi usage, not just OnLive performance.)

For a general tutorial on home network setup and configuration, see: Lifehacker - Know Your Network: The Complete Guide, or download a PDF.

Basic Wi-Fi

Try each step in order:

  1. Check that Wi-Fi is working.

    Make sure you can access a website from your browser.
  2. Get a better signal.

    Relocate your computer to maximize the Wi-Fi signal strength bars.
  3. Test your connection speed.

    Go to a speed test website like speedtest.net and make sure your download speed is consistently above 3 Mbps, and ideally above 5 Mbps. If not, make sure the wired Internet connection to your Wi-Fi router will sustain at least 3 Mbps.
  4. Avoid shared Wi-Fi networks.

    When many users share the same Wi-Fi network, they may bring down the speed of the network just by being connected. If you have a choice of Wi-Fi networks, the fewer users the better.
  5. Avoid areas with many Wi-Fi networks.

    The more Wi-Fi networks your computer lists as active in your location, the more likely you'll experience connection problems. Try to relocate your computer to a place with fewer Wi-Fi networks.

Advanced Wi-Fi

The following steps are more technical, but they will provide the best results-in fact, we've found OnLive performance after Step 2 to be almost as good as it is with a wired connection. Again, contact OnLive Customer Service if you need help.

  1. Use a preferred version of Wi-Fi.

    There are several versions of Wi-Fi, identified by the letter after "802.11". If possible, use 802.11n, and if not, use at least 802.11g. Avoid 802.11b, but if you have no choice, try to get very close to the 802.11b router.

  2. Use a 5 GHz-only Wi-Fi network.

    Wi-Fi is available on two frequency bands: 2.4 GHz and 5 GHz. 2.4 GHz Wi-Fi has more range, but is far less reliable than 5 GHz. For the very best performance-especially when there are many other Wi-Fi networks in range-use only a 5 GHz-only Wi-Fi network (if your computer supports 5 GHz Wi-Fi). Unfortunately, the default for dual-band Wi-Fi routers is to automatically select either 2.4 or 5 GHz, and 2.4 GHz usually gets selected. So, you'll have to configure your Wi-Fi router to lock a Wi-Fi network to 5 GHz (in most cases, a router can be configured to simultaneously provide a separate 2.4 GHz network as well). See Helpful Wi-Fi links, below, for info on how to configure a Linksys or Apple router for 5 GHz.

Helpful Wi-Fi links

I'm using a wireless router with the OnLive Game System—where should I locate the MicroConsole?

Place the MicroConsole at least six (6) feet away from your wireless router or wireless access point, and at least three (3) feet away from a wireless bridge or any other high power transmitting device.

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